Regulations “On the provision of guarantees in dentistry” (for patients) clinic “PRESIDENT” in Vidnoye

How much is the Guarantee for a Tooth Filling according to the Law?

There are also difficult cases: is there a guarantee for seals if they are destroyed? For free restoration on a “patch”, no more than 50% of the damage is damaged. If it is destroyed, you will need to claim reimbursement for medical services. Then you will have to do all the filling work again.

What if there is no warranty period? Here is what paragraph 3 of Article 29 says about this situation:

Features of liability for seals (read more...)

How to get a filling or prosthesis repaired or replaced

Terms for protecting your rights

Make an appointment at the same clinic with the same doctor who treated the tooth.
Taking with you a contract for the provision of medical services and a receipt, come for an examination and warn that you are aware that there is a guarantee for dental services according to the law of the Russian Federation, and you intend to be treated according to it.
The doctor will determine whether the case is covered by warranty. Here you will need knowledge of the Consumer Protection Law in order to assert your rights.
If the decision is positive, a date for treatment will be set.

If the complaint was filed after the warranty period expired, then the patient no longer has the right to receive free dental treatment.

Warranties for dentures

The service life of dentures and the guarantee provided by the clinic are two completely different things, and when choosing structures for replacing teeth, you should remember this. Unfortunately, the exact warranty periods are not specified anywhere. However, there are a number of documents that regulate the rules for the provision of medical services, the mandatory provision of warranties and the return of cost or adjustment of the product in case of damage due to the fault of the contractor. Among such documents are the law “On the protection of consumer rights”, “Rules for the provision of paid medical services”, as well as the law “On the fundamentals of protecting the health of citizens in the Russian Federation”.

It is worth remembering that each clinic has its own guarantees for dentures, but most dentists announce the actual service life within approximately the same limits. However, there is a caveat: in all medical centers they will be able to replace or adjust your prosthesis free of charge only if the patient complies with all the instructions issued by the attending physician.

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Warranty and service life of dentures

So, the warranty on dentures provided by the medical center ranges on average from one to two years. In extremely rare cases, the warranty on a denture may be three or five years. If the patient regularly visits his doctor during this time, carries out hygienic procedures daily and more than once, the guarantee will be valid and in case of damage to the prosthesis, you can count on its replacement or repair. It will be clear from the prosthesis itself whether it broke on its own or whether external efforts were made, whether maintenance was carried out. Naturally, a number of dental clinics may begin to refuse to fulfill warranty obligations, but today most medical centers still value their clients and try to repair products for free if they are of insufficient quality.

You can find out about the warranty provided from your doctor. In addition, the clinic’s warranty obligations must be specified in the contract before starting treatment: pay attention to the conditions under which free adjustment or replacement of prostheses is provided.

The service life of dentures is the time they are used. As a rule, the service life is several times longer than the official guarantee for dentures: for example, dentures made of metal-plastic dental crowns will last from one to three years, metal-ceramics - 8-10 years, ordinary ceramics - no more than 7 years. Removable clasp-type structures will last at least 8 years, but subject to regular adjustment of the metal hooks by the attending physician. The service life of removable soft nylon dentures is from 10 years. The most expensive zirconium dioxide dental crowns and prostheses created from them will last at least 12-15 years.

Many clinics attract clients by increasing the official guarantee period. Naturally, the main thing is that the center’s specialists fulfill their promises and do not back down after the introduction of such actions. The patient himself should very carefully monitor the condition of his artificial teeth and do not forget to strictly follow all the instructions of his attending physician - in this case, it will be possible to maintain the guarantee, as well as significantly extend the official service life of the dentures.

How to extend the life of dentures?

For the official service life to become real and even more, it is enough to follow simple rules for caring for prostheses:

carrying out daily hygiene procedures: in the morning and evening, artificial teeth must be cleaned of plaque, as well as food residues, after eating it is important to rinse, while removable structures should be removed from the mouth - they also need to be periodically soaked in special antibacterial solutions;
Jaw injuries and strong impacts should be avoided, which can lead to damage to the dentures;
regular preventive examinations: the doctor will be able to quickly detect, for example, a small crack on the prosthesis, which can subsequently lead to more serious damage to the structure, inflammation of the gum tissue or the internal cavity of the tooth, since harmful bacteria can penetrate through the microcrack. Once or twice a year, it is also worth carrying out professional cleaning of the oral cavity, since ordinary, albeit daily, procedures are sometimes not enough for high-quality cleansing of the oral cavity.

It has been proven in practice (and prosthetics already has a long history!) that with proper care on the part of the patient and a high-quality approach to the manufacture of structures on the part of doctors, any prosthetics can last even more than a dozen years, maintaining their operational, functional and aesthetic characteristics.

How much is the Guarantee for a Tooth Filling according to the Law?

When carrying out a paid service for treating caries and installing a filling, many are interested in the question of how much the guarantee is for the filling. The answer to this question should be found in the service agreement.

How long do they guarantee a seal?
How long is the warranty on a tooth?
How long do they guarantee a tooth?

The dental company eliminates this deficiency if the warranty period has not expired.

Replacement under warranty (read more...)

Guarantees under the law for the provision of services

The first option of guarantees by law applies to the work of the dentist who repairs the tooth. This list looks like this:

The dentist must comply with the standards established by law in accordance with antiseptics.
Compliance with safety regulations is mandatory. Some tools can injure a person if moved carelessly, and drugs, if the dosage is exceeded, can completely leave the patient disabled. All objects, instruments and materials used by the doctor must be certified.
An amateur cannot be a dentist. Medical school education is required. Moreover, a doctor who wants to perform complex operations is obliged to constantly develop his profession and improve his qualifications through courses. Certificates and diplomas indicate what a doctor can do.
A doctor cannot work indefinitely. There is a standard for one work shift and this schedule must be followed. A tired doctor loses concentration, becomes inattentive and may place a filling that will only last a couple of months.
Before starting to install a filling, the doctor must provide complete information about what he is going to do, how it will happen, what sensations the patient will experience, and how much his services and materials will cost in monetary terms. The dentist performs his work only after receiving verbal consent from the patient.
If the patient has concomitant diseases, he warns the dentist about them. Perhaps more gentle painkillers will be selected, etc. If a doctor undertakes to install a filling, then he takes responsibility and guarantees for the consequences.

Fulfillment of this list of warranties is not discussed. They are provided to the customer by default as soon as the patient has agreed to have the tooth repaired by a specific doctor.

Guarantee period

It was already noted above that there is a guarantee for the provision of seal installation services.
There is not a single dental company today that strictly adheres to the law. Each organization has its own guarantee for the provision of its services, although the guarantee for a tooth filling is legally two years. When providing dental services, you should carefully read the warranty clause. After all, some clinics provide it for less than two years. And if a problem occurs after the warranty has expired, it will not be easy to get the services corrected in court.

How long is the Dental Treatment Guarantee?

eliminate deficiencies or conduct re-therapy free of charge;
reimburse expenses to eliminate the negative consequences of treatment.

The recommended warranty period is calculated within 1 year from the date of installation of the permanent seal and 2 years for the service life of the filling material. Covers therapeutic treatment for the following indications:

Let's understand the definition, its meaning (read more...)

What is included in the guarantee?

The warranty period is the period during which the patient has the right to contact his orthopedist for free elimination of identified deficiencies in prosthetics, re-performing the work performed or part of it using materials of the same quality, free repair of the prosthesis or its replacement if the breakdown occurred from - for incorrect installation or manufacturing defects.

The patient may be denied fulfillment of warranty obligations if he did not follow the doctor’s recommendations and rules of oral hygiene, did not visit his orthopedist within the specified time frame for preventive examinations, and also tried to fix the problem on his own before contacting the doctor. Sometimes patients come to the clinic demanding warranty repairs for prostheses that have broken due to the patient’s fault.

There are also people who try to make repairs on their own and take the prosthesis to the doctor after such attempts. In both cases, the fulfillment of warranty obligations will be refused, since the doctor and the clinic are not at fault here - the orthopedist’s work was of high quality, the breakdown occurred through the fault of the patient himself.

What the lawyers say, what the laws tell us

wound infection in the postoperative period;
poor survival rate and implant rejection.

loss or destruction of the filling;
the appearance of signs of secondary caries in the form of a dark stripe around the filling;
the appearance of painful sensations as a result of poor-quality root canal treatment.

How long do they guarantee a seal?
How long is the warranty on a tooth?
How long do they guarantee a tooth?

How long is the Dental Treatment Guarantee?

As soon as two years have passed since the acceptance of the result of the dental work and its shortcomings have arisen, this period is of a preclusive nature and the patient can no longer exercise his consumer rights caused by the shortcomings of the dental work (indicated at the very beginning of the article), which follows from Part 5 Art. 29 of the Law of the Russian Federation No. 2300-1 “On the Protection of Consumer Rights”.

Contact the clinic where the filling was installed. Provide a contract for the provision of services and a receipt (a payment document is desirable, but not required; in its absence, an examination may be required).
Make an appointment with the doctor who provided the service.
Based on the results of the examination, the doctor decides whether the case is warranted and describes a treatment plan.
The doctor must take all necessary actions to eliminate the defects in a short time. This could be replacing a filling or eliminating a defect.

Replacing a seal is a consumer right (read more...)

Guarantees during the provision of services –

The guarantees provided during the provision of the service include everything related to its safety. This should include -

Compliance with aseptic and antiseptic requirements based on rules and regulations approved by health and sanitary authorities.
Compliance with the safety requirements of the materials, tools, drugs used, as well as their certification in accordance with the requirements of the legislation of the Russian Federation.
Compliance with safety standards established for equipment used in the provision of services and performance of work.
Compliance with the requirements for education, qualifications, and certification of workers at all levels performing direct (doctor, assistant, administrator) or indirect (dental technician, radiologist) patient care.
Compliance with the procedure and scope of work (provision of services) in accordance with the standards for the provision of such services in force in the territory of the Russian Federation.
Provision of services on the basis of the patient's voluntary informed consent. compliance with the requirements of reasonable risk, in which the risk to the health of the patient of the work performed (service provided) cannot be higher than the expected benefit from the work performed (service provided).

Warranty periods in dentistry - a right or an obligation of a dental clinic?

Let's look at what problems should be corrected under warranty in a dental clinic.
They are usually divided into essential and non-essential. For example, dental work was performed to treat moderate caries. During the warranty period, the following defects can be identified that entail the fulfillment of warranty obligations: violation of the marginal seal, discoloration along the outer edge of the filling, recurrence of caries along the edge of the filling. With these deficiencies, the function of the treated tooth in biting and chewing food is not impaired, some aesthetic disturbances occur, but they do not affect the intended use of the filled tooth.

How long do they guarantee a seal?
How long is the warranty on a tooth?
How long do they guarantee a tooth?

When the obligations established by the clinic do not apply

Guarantees for services provided by dental organizations may be partially or completely canceled in the following cases:

failure to follow doctor's recommendations on oral hygiene;
untimely notification to attending physicians about complications that have arisen;
refusal of the patient to carry out the prescribed hardware examination and the established treatment plan;
existing changes in gum tissue caused by periodontal diseases;
the occurrence of diseases and the associated long-term use of medications that negatively affect the condition of the gums and teeth;
correcting poor quality treatment provided in other hospitals.

Dental clinic guarantees do not usually cover the fixation of decorative jewelry, enamel whitening, or treatment of baby teeth.

Carrying out therapy at a high level does not cause discomfort or pain, and does not lead to negative changes in health.

In the event of adverse consequences of therapy, disputes that arise between the patient and the doctor are resolved routinely or by applying to the courts in accordance with current legislation.